All our embroidery designs are digital downloads — no waiting for shipping!
Once your payment is confirmed, your files are available instantly to download from your account or confirmation email.

Because our products are digital files, we cannot accept returns or exchanges after a file has been downloaded.
However, if you face any issue (like a missing format or corrupted file), please contact us immediately — we’ll gladly help fix it or resend the correct file.

After purchase, you’ll receive an order confirmation email with your download link.
You can also log in to your StitchedBySyed account → Downloads section to access all your purchased embroidery files anytime.

We’re always here to help!
Simply email us at info@stitchedbysyed.com or use our Contact Us form — we usually respond within 24 hours (often much sooner!).

If you accidentally entered the wrong email during checkout, contact us right away with your order number or name used at checkout.
We’ll quickly correct it and resend your download links.

All embroidery files are digital products, so they’re available worldwide — no matter where you are, you can purchase and download instantly.